Reservations, Shipping, Delivery, & Insurance FAQ

Here are the answers to common questions regarding shipping and delivery.  If you have a question that isn't covered here, please contact us and we will do whatever we can to help answer your questions!

01

When will my equipment arrive?

Once you have reserved your equipment, we will let you know when the equipment will be arriving. If the equipment is shipped with regular ground service, the package can arrive any time  between the hours of 9 A.M. - 7 P.M.

02

My shipment is late.  What do I do?



If you have not received the equipment at the day that you requested. Give us a call at (800) 676-7976 immediately. In most cases the equipment arrives the next business day.

03

How do I track the shipment coming to me?

1) Give us a call at (800) 676-7976 and ask for your tracking number.
2) We will give you the tracking number along with the company's name and phone number to track.
3) Call the company or visit the company's website to track the shipment.

04

I didn't get a tracking number.  What do I do?

If you have not received a tracking number, or if you feel that the tracking number is incorrect, call us at (800) 676-7976 and we will gladly assist you with your tracking information.

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Main office:

2257 Old Middlefield Way
Mountain View, CA 94043
info@vitrectomy.com

Tel: (650) 903-9000

Toll Free: 1 (877) 848-7328

Fax: 650-969-4607

© 2020 by Vitrectomy.  All rights reserved.

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